Colchester Veterinary Hospital, LLC

364 Old Hartford Road
Colchester, CT 06415

(860)537-3435

colchestervet.net

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Please arrive at least 15 minutes before your scheduled appointment to allow ample time for check-in and any paperwork that may be required. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.


Certain procedures require your pet to be 'dropped off' for the day. Usually we will ask you to 'drop off' during our admission hours between 6AM - 7AM so that these procedures can be completed. Once the doctor is done, our office will contact you regarding a pick-up time.  A doctor will go over all instructions and answer any questions you may have when you come in to pick-up your pet.


Vaccination Policy
 

For the safety of all animals in our care, we require that all patients admitted to our hospital be current on Rabies, Distemper, Bordetella (Kennel-Cough), and Canine Influenza (Dog Flu). Patients not current must be vaccinated before they will be admitted for medical care, unless they are deemed by the admitting veterinarian to be too ill to receive vaccines.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, and personal checks.

 

Payment Plans

Because we recognize that the cost of veterinary healthcare can be expensive, we also provide medical loans through CareCredit, a third-party company providing personal lines of credit for veterinary healthcare treatments and procedures. To ease the anxiety associated with payments for complex medical or surgical care that you feel you may be unable to afford, we recommend applying for CareCredit at the time your pet is admitted to our hospital.


 


Patient Arrival Policy

Even though we make every effort to help our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. We therefore require that all dogs be on a leash and properly controlled while in the waiting area or exam rooms, and all cats be presented in an appropriate cat carrier or on a leash.